Shipping

DELIVERY & PRICES

We have a reliable and affordable delivery service for all EU and international clients and quotes can be provided for all purchases. We do not include delivery costs in the price of any of our products, though costs are estimated at point of purchase according to delivery location. For example, if you specify a Belgium address for delivery, the charge estimated will range from €10 to €250, depending on the size and quantity of items.

For EU addresses, we will contact you to confirm delivery costs in the event of any difference from the estimate quoted.

For all international deliveries, we will contact you to confirm the delivery cost. Shipping may incur additional charges, such as import duties, so the cost given at point of purchase is an estimate only. We also advise all international customers to get in touch with their local authorities in case of specific import duties.

Please check your items within 14 days of the date of delivery and inform us immediately of any damage in transit or defect.

If you have any queries on delivery, please do get in touch by e-mail info@studiofestinalente.com or call +32 (0) 480 649 979.

DELIVERY ACCESS

Please note, you are responsible for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery.

Returns

RETURNS & EXCHANGES

Please contact us quoting your invoice number, no later than 28 days from the date you receive your purchase, stating that you will return the item including the original packaging. Provided the item is in saleable condition, we will refund or replace the item(s) or credit the amount against a future purchase, along with any standard delivery charges*.

*Where expedited or bespoke shipping was requested we regret that we are unable to offer a refund on this cost.

This does not affect cancellations or your statutory rights.

Please note that, special orders, items that have been assembled, made-to-order items, can only be returned or exchanged if faulty. Some items, can only be returned if unopened and in their original packaging.

Returns and exchanges will be processed as soon as possible after arrival.

Credit can be used against your next order, both online and with telephone orders.

The return address is: Festina Lente / Kerkstraat 24 - 8520 Kuurne / Belgium.

For Shipping & Returns please contact info@studiofestinalente.com or phone me on +32 (0) 480 649 979 and I will be happy to guide you through the process.

COSTS

You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of your order. Certificates are available free of charge from the post office.